Innovation Centre Administrator (Chelmsford)

ARU - Chelmsford

Job Description

Job Title: Arise Innovation Hubs Coordinator

Job Purpose: To provide administrative support for the Innovation Centre and Centre occupants as well as being a welcoming and comprehensive first point of contact for all business and commercial enquiries made at the Reception Desk; maintaining the highest standards of customer care.

Start Date: ASAP - June 2021
End Date: 8 weeks
Hours: 37hrs per week - Monday to Friday, 8:30am - 5pm
Location: Chelmsford Campus (with occasional travel to Harlow)
Rate of pay: £11.62ph
  • Provide secretarial and administrative support for the Innovation Centre Manager and effective liaison with colleagues, external companies, professional bodies and regional partners.
  • Maintain accurate and secure record keeping in either electronic or paper format.
  • Organise and service all Management Committee and other management meetings for the Innovation Centre.
  • Deal professionally and effectively with all enquiries directed to the Reception desk, in person, by post, telephone, email or web; ensuring they are dealt with satisfactorily, or referred to a more appropriate colleague; ensuring a first class customer experience.
  • Conduct tours for prospective customers and visitors as and when required.
  • Liaise with appropriate colleagues in order to provide a helpful and accurate, first-line enquiry advice service to all business and commercial customers and partners directed to the Innovation Centre.
  • Provide a basic administrative support service for occupants and associates of Innovation Centre. Produce documentation to required standards and within agreed deadlines.
  • Develop a working knowledge of our research, innovation and knowledge exchange offering to help assist to successfully deal with initial enquiries.
  • Become conversant with our Customer Relationship Management system to manage enquiries and contacts. Have an understanding of, and be able to input, retrieve and interpret information following appropriate and continued training.
  • Manage the stock and validity of all internal and external promotional materials, ordering and processing more as and when necessary.
  • Attend showcase events and open days to showcase our innovation centres as and when required.
  • Experience of working in an administrative support role
  • Experience of working in a customer services, reception or business support role
  • Accurate and efficient administrative skills
  • Excellent communication and interpersonal skills
  • Excellent customer service skills
  • Excellent IT skills with sound knowledge of Microsoft Office and other office support packages
  • Good organisational and interpersonal skills
How to apply: Please click on the apply button and ensure your CV is up to date
Only successful candidates will be contacted due to the number of applications received

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