Key duties

• Co-ordinate and provide administrative and operational support for key activities in the student lifecycle, including but not limited to, Welcome, Graduate Showcase and Graduation
• Co-ordinate and provide administrative support for key processes
• Support the development and delivery of key student engagement initiatives and processes. To include targeted engagement with hard-to-reach audiences
• Support the analysis of student surveys and feedback, to identify actionable insights as required and coordinate activities to increase student engagement with key surveys.

Experience

• Experience of project work including planning, co-ordination and working within a multi-disciplinary team and engaging with others to deliver outcomes on time.
• Proven experience of resolving daily problems independently or through a support team where appropriate
• Experience of event planning and delivery desirable but not essential
• Experience of working in a Higher Education setting (desirable but not essential)
• Customer Service experience

Knowledge/skills

• Excellent communication and interpersonal skills, including written
• Excellent planning and administrative skills
• Ability to plan, organise and prioritise workload to work to tight deadlines
• Ability to analyse data and produce reports as required
• Ability to research and collate information
• IT literate with a sound knowledge of Microsoft Office
• Excellent customer service skills
• Interest in wider participation (Equality, Diversity, and Inclusion)  

Personal qualities/disposition

• Ability to work with people at all levels, always maintaining a high degree of professionalism 
• Ability to work on own initiative and to coordinate work with others
• Flexible and adaptable 
• Seeks to identify opportunities for improvement and is proactive in suggesting change
• Customer and student focussed 

To apply:  Please click the ‘apply’ button below and attach your up to date CV.