Job Title: Learning and Development Coordinator
Start Date: ASAP
End Date: 30th June 2026
Location: Cambridge or Chelmsford campus, hybrid option available
Pay rate: £13.84 per hour
Hours: 37 hours per week (Mon - Thurs, 8:30am - 5pm & Fri, 8:30am - 4:30pm)
This role is not open to current students.
Job Purpose: To provide efficient, effective, customer focussed advice and support for the full range of Learning and Development activities undertaken within HR Services.
Principal Accountabilities:
- Undertake a wide range of administrative processes ensuring HR records, systems and databases are kept up-to-date, accurate and legislation is adhered to at all times.
- Organise and coordinate all corporate staff development activities as well as corporate events such as welcome events. Make sure all necessary arrangements have been made and information circulated as appropriate. Promote all activities through the appropriate channels including The Heron, Bulletin, targeted emails and through direct contacts.
- Liaise with internal and external training providers and consultants to make sure their needs are met in relation to session arrangements prior to the event.
- Provide administrative support to our Staff Inclusivity networks.
- Deal with all aspects of delegate bookings via our self-service system, including any special requirements, and ensure that attendance is authorised and recorded accurately. Undertake the follow-up of non-attendance at events and charge cancellation fees where appropriate. Liaise with department across our University who use the HR System for training bookings/attendance.
- Produce and disseminate evaluation surveys and other summary data and where appropriate identify and discuss feedback with the People Development Manager.
- Initiate and administer probation, appraisal, sabbatical and academic promotion procedures, making sure that papers are circulated to appropriate panels and outcomes are communicated and implemented. Respond to queries and resolve in a timely way.
- Administer the fee waiver scheme and respond to any queries in a timely way, escalating as appropriate to the People Development Manager.
- Contribute to the modernisation of L&D processes and demonstrate a commitment to continuous improvement.
- Initiate and prepare expenditure documentation for authorisation, including purchases, invoices and internal transfers, Maintain expenditure records and spreadsheets.
- Maintain and develop L&D expertise, cascading and sharing knowledge and best practice.
Essential Person Specification:
- Two A levels OR Vocational qualification at NVO level 3 or equivalent
- Administrative experience
- Using systems/databases/e-learning systems
- Dealing with high volumes of queries, producing letters and updating spreadsheets
- Working to Service Level Agreements and meeting Key Performance Indicators
- Ability to carry out basic calculations using employee data
- Intermediate Word, Excel and Outlook
- Excellent verbal and written
- Customer focussed with high individual standards
- Supportive team player
Accuracy and excellent attention to detail
- Excellent organisational skills
- Ability to prioritise workload effectively
- Ability to work quickly and effectively under pressure
Desirable Person Specification:
- Degree
- CIPD Certificate (CPP,CTP,CRS, or CERLAP)
- Working with confidential information
- L&D/HR administration experience
- Administration in an Higher Education/Further Education/public sector environment
- Business World & learn upon systems
Closing Date: Wednesday 6th May, 9am
Interviews: 13th May
Please apply online with an up-to-date CV and covering letter.
Please note that due to the large amount of applications received, we will not be able to respond back to everyone - only those who are successful will be contacted.