Great Eastern Run - Wayfinder & Runner Information Representative

Job Description

Great Eastern Run - Wayfinder & Runner Information Representative

Pay Rate: £13.45ph
Location: Peterborough
Date: Sunday 11th October 2026
Hours: 8am-2pm
Application Deadline: Sunday 20th September

The Great Eastern Run is seeking enthusiastic and friendly individuals to join the event team as Wayfinder & Runner Information Representatives. This role is ideal for anyone who enjoys helping people, providing excellent customer service and contributing to a positive event experience. As one of the first people runners meet on arrival, you will play an important role in creating a welcoming atmosphere and ensuring participants can easily find their way to the Event Village and Start Line.

The role
This is a fantastic opportunity to gain event experience, develop your customer service and communication skills and play an important role in helping thousands of runners enjoy a successful event day. Duties include:

Welcome runners and provide a positive first impression of the event.
Direct runners from designated car parks and arrival points to the Event Village and Start Area.
Provide clear and accurate directions to runners and spectators.
Answer common event-related questions using briefing materials provided.
Signpost more complex enquiries to the appropriate event team members.
Assist with managing runner flow and reducing congestion at arrival points.
Monitor your allocated area and report any issues to the event team.
Maintain a professional, approachable and helpful manner throughout your shift.
Remain at your designated location unless otherwise instructed.

Support is available throughout from the event team with full briefing before event start, covering:

Event layout and key locations.
Directions to the Event Village and Start Line.
Frequently asked questions.
Important event information.
Key contacts and escalation procedures.

Person spec

Excellent communication and interpersonal skills.
Friendly, approachable and confident when engaging with members of the public.
Able to provide clear and simple instructions.
Remains calm and professional during busy periods.
Reliable, punctual and enthusiastic.
Enjoys helping people and delivering excellent customer service.
Previous customer service, event, hospitality or volunteer experience.
Experience working in a public-facing environment.

To apply: Please click ‘apply’ and ensure you attach an up to date CV.

Important notice: When making your application, feel free to use AI to enhance your CV and cover letter, but make sure to include REAL-LIFE EXAMPLES that clearly demonstrate your skills, experience, and knowledge. Applications that appear overly generic or lack evidence will not progress to the next stage of recruitment and may be referred to the Employability and Careers team for further support.

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Great Eastern Run - Wayfinder & Runner Information Representative

Great Eastern Run - Wayfinder & Runner Information Representative

Job Description

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